mcw aff Privacy Policy

1 Introduction and Scope

mcw aff is an online betting and casino platform that provides services for Bangladeshi users. This privacy policy ("Policy") applies to all services provided through the website and applications at https://mcw-aff.cam.

The purpose of this policy is to clearly inform you about how your personal information is collected while using our platform, why it is used, with whom it may be shared, and how long it is retained. mcw aff believes that a trustworthy service can only be built on the basis of full user consent and transparency.

By registering on our platform or using our services, you accept the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together form the complete framework governing your account and use of our services.

This policy applies only to individuals aged 18 or above. mcw aff requires users to be 21+ for casino and betting activities.

2 Data Collection

mcw aff collects your information in several ways. The types of information and the methods of collection are described in detail below.

2.1 Information You Provide Directly

Information you voluntarily provide during registration, login, and account management includes:

• Full name, date of birth, and national ID number (for KYC verification).
• Mobile number and email address.
• Payment-related information — such as account details for bKash, Nagad, Rocket, Upay, or bank transfer.
• Password and security question answers.
• Messages and attachments you provide when contacting customer support.

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address, browser type and version, and device information.
• Operating system and display resolution.
• Your platform usage time, session duration, and click history.
• Data collected through cookies, web beacons, and similar tracking technologies.
• Payment method used, deposit and withdrawal amounts, and transaction history.
• Gaming activity — which games were played, for how long, and how much was wagered.

2.3 Information Received from Third Parties

In some cases, information may also be collected from legitimate third-party sources, such as identity verification services, payment processors, and fraud prevention agencies.

3 Purpose of Data Use

mcw aff uses your information only for specific and legitimate purposes. No unnecessary information is collected, and collected information is not used beyond its stated purpose.

• Account Management: Completing registration, login, password recovery, and account verification.
• Service Delivery: Processing deposits and withdrawals, distributing bonuses, and managing gaming activity.
• Identity Verification (KYC): Confirming user identity to prevent fraud and ensure financial security.
• Customer Support: Resolving your complaints, questions, and issues.
• Service Improvement: Analysing platform performance to improve the user experience.
• Security and Prevention: Detecting unauthorised access, fraud, and suspicious transactions.
• Notifications and Communication: Keeping you informed about relevant promotions, bonus updates, and platform changes.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.

4 Legal Basis for Data Processing

mcw aff processes your information under one of the following legal bases:

• Contract Performance: Processing information necessary to fulfil the service agreement — such as completing transactions and providing gaming services.
• Legal Obligation: Preventing financial crime, reporting suspicious transactions, and meeting tax-related obligations.
• Legitimate Interests: Ensuring platform security, preventing fraud, and improving service quality.
• Consent: Using information for marketing communications and certain analytics activities based on your explicit consent.

5 Data Sharing and Third Parties

mcw aff does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer providers), identity verification agencies, gaming software providers, and cloud infrastructure providers receive only the information necessary to carry out their specific functions. These organisations are bound by confidentiality agreements with mcw aff.

5.2 Legal Requirements

Information may be disclosed in response to a court order, a regulatory investigation, or a legitimate request from a financial crime prevention authority. In such cases, mcw aff provides only the minimum amount of information legally required.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. You will be duly notified before any such change takes place.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep mcw aff's platform functioning correctly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and carry out security verification. Disabling these will prevent the site from working correctly.
• Functional Cookies: Used to remember your preferred language, payment method, and other settings.
• Analytics Cookies: Used to monitor platform usage and generate anonymous statistics to improve performance.
• Marketing Cookies: Used to show you relevant promotions based on your preferences, but only with your consent.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings, though this may limit the functionality of some services. Each browser manages cookies differently — check your browser's help section for more details.

7 Data Retention Period

mcw aff retains your information only for as long as it is needed for the relevant purpose or is legally required. The general retention policy is as follows:

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Financial Transaction Records: A minimum of 7 years under financial crime prevention regulations.
• Customer Support Communications: 3 years from the date of resolution.
• KYC Verification Documents: 5 years after account closure.
• Cookie and Session Data: Generally 30 days to 1 year, depending on the type of cookie.

Once the set retention period has ended, information is securely deleted or anonymised.

8 Security Measures

mcw aff uses multiple industry-standard security layers to keep your information protected:

• SSL/TLS Encryption: All data exchanged between the platform and your device is encrypted.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Verification (OTP): Additional protection through OTP verification during login and financial transactions.
• Access Controls: Staff are granted access only to information relevant to their specific responsibilities.
• Regular Security Audits: Audits are conducted regularly to identify and address system vulnerabilities.
• Firewall and Intrusion Monitoring: Suspicious activity is automatically detected and blocked.

Even so, no digital system is entirely free of risk. In the event of a security breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

9 Your Rights

As a mcw aff user, you have the following rights over your own information. Contact us to exercise any of these rights.

9.1 Right of Access

You may request to know what information mcw aff holds about you at any time. We will provide you with a summary within 30 days of your request.

9.2 Right of Rectification

You have the right to request correction of any inaccurate or incomplete information stored about you. Some information can also be updated directly from your account settings.

9.3 Right of Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

9.4 Opting Out of Marketing

To stop receiving promotional communications, you may contact our customer support at any time or use the unsubscribe link in any email.

9.5 Data Portability

You have the right to request that your profile data be provided in a structured, machine-readable format.

10 Protection of Minors

mcw aff does not collect or use information from any minor. Our services are strictly for individuals aged 21 and above. Age is verified at registration and date of birth is confirmed during the KYC process.

If a minor has mistakenly opened an account, it will be closed as soon as it is identified and the associated information will be deleted. To learn more about responsible gaming practices, please read our Responsible Gaming page.

11 Policy Changes

mcw aff may update this privacy policy from time to time. Reasons for changes may include:

• Changes to the scope or nature of our services.
• Improvements to technology or security practices.
• Changes in laws and regulations.
• Regulatory guidance or new requirements.

For significant changes, we will post a notice on the platform and send a notification to the registered email address. The updated policy will take effect from the date of publication, and your continued use of the service will be considered acceptance of the new policy.

To compare with the previous policy or to learn more, see the common questions on our FAQ page.

12 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. mcw aff's customer service team is available 24 hours a day, 7 days a week via live chat in both Bengali and English.